lee robin dela cruz

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Introduction

With 7 years of expertise in the BPO and Customer Experience industry, I bridge the gap between high-level customer support and modern technical solutions. I specialize in building and maintaining efficient digital systems while ensuring a seamless experience for end-users. Core Competencies Technical Support & CX: Seven years of experience in recruitment, technical troubleshooting, and optimizing customer journeys within the BPO sector. Web Development: Proficient in building responsive applications using Node.js, Express, HTML, CSS, and JavaScript. Serverless Architecture: Experienced in migrating and deploying applications within Cloudflare Workers and managing D1 databases. Digital Operations: Skilled in Virtual Assistant workflows, data management, and utilizing AI tools to automate and enhance productivity. Technical Stack Category Skills Languages JavaScript (ES6+), HTML5, CSS3 Backend Node.js, Express, Serverless Functions Database Cloudflare D1, JSON Data Structures Tools Git, Cloudflare Ecosystem, AI Content Automation "I am dedicated to leveraging my deep background in customer service to build technical tools that are as functional as they are user-centric."

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