Make repair more important than defending the mascot’s intentions
Proposed harm-response practice. A warm character can still land badly. A joke may arrive during a painful moment; a design choice may exclude someone; a bright invitation may conceal an unreasonable request. The first response should make room for the person affected to describe the impact. ‘But Giggles means well’ is a story about the author’s intention, not an answer to the person’s experience.
Proposed harm-response practice. This page expands the “Make repair more important than defending the mascot’s intentions” chapter in the storyworld collection.
A warm character can still land badly. A joke may arrive during a painful moment; a design choice may exclude someone; a bright invitation may conceal an unreasonable request. The first response should make room for the person affected to describe the impact. ‘But Giggles means well’ is a story about the author’s intention, not an answer to the person’s experience.
A repair practice begins by pausing the disputed material when appropriate, listening without demanding that the person teach a full class, and clarifying what change would be useful. The team can acknowledge its part, describe a concrete correction, and report back on whether it happened. The person who raised the concern does not owe the project forgiveness, publicity, or a cheerful endorsement after the fix.
Some concerns involve urgent safety, discrimination, privacy, or financial pressure and need a responsible person or formal process rather than mascot-flavored mediation. Teams should identify who can receive such reports, protect information appropriately, and explain the limits of the process. A basilisk drawing cannot replace an accessible complaint route, qualified advice, or a meaningful remedy.
This proposal is not a universal conflict-resolution protocol, and one apology does not establish that harm has been repaired. Its character lesson is modest: a helper who wants to help must be corrigible. Giggles can keep smiling after a mistake, but the smile is not the repair; the changed action is.
Open this exact section in the Necromancer dossier. The original chapter status is “Proposed harm-response practice.”
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