Mary Laica Jimenez

Experienced Customer Support, Technical Support, and Outbound Appointment Setting Specialist with over 6 years of experience across tier-one BPO companies and real estate firms, including Cognizant, Teleperformance, and BNB Profits. Proven track record in delivering high-quality voice, chat, and email support, resolving complex technical issues, and generating qualified leads. Skilled in back-office operations, CRM management, problem-solving, and calendar management. Committed to helping business owners streamline daily operations and hit their growth goals.